My Smart Guest is a mobile app on a smart-device
for better communication
between hotels and their guests.
Guest Relations Manager (Software) is a trademark of Sidekick Technologies
Engage guests before arrival
Better than email, directions, or answer any questions pre-arrival
What is the cost?
We will tailor your package to your budget from $100.00 per month for your own app in Play/App Store
What is the length of the contract?
There are NO contracts it works on prepaid bases.
What are the cancellation terms?
There are No Cancellation Fees
How much time will it take to before my customers can access my hotel?
We can get the application up and running in 24 Hours.
Can we add our own addresses and favourite places to visit on the map?
Adding address pins is a great way to introduce guests to your local partners.
You or your staff can change and upload new images to reflect in the Mobile application.
Your Guest can access their bill through the application to avoid issues when they need to pay.
The option is there to remove or avoid places you don't want your guest to support or see on the mobile app.
Your Security rating Can be displayed in the app.
Your Customers can pay there Bill through the payment gateway.
(Event Page) Your guest will be able to plan their activities based on your hotel events
Who owns the profile data?
Each hotel remains the owner of the content of its profile.
How do we respond to chat messages?
Chat messages appear in the web browser in the console, where your staff can access all chat windows from current and previous conversations.
How are we notified about new messages?
Chat notification appears on the desktop at the front desk.
Is it necessary to connect to our Property Management System (PMS)?
No, the system has its own backend and management console, The option is there to connect to your current Management System.
Do we have access to statistics? How can we track usage?
Reporting and usage statistics are tracked and available in real-time in the administrative back-end
Does the system require additional software to be installed at the front desk?
You may choose to download the MySmartGuest Notification Center which notifies the Front desk when your guests send chat messages, make orders, or report issues. Installation is completed in 5 minutes time.
Get the app out there
How should we promote "MySmartt Guest" to guests?
We provide you with a promotional package and guidelines for promoting MySmartGuest to guests.